Counselling Agreement

Please ensure you are able to pay before coming to a session.

Payment to Ripple Affect is to be made directly after the session.

In the event of nonpayment please communicate your situation to Ripple Affect, and we reserve the right to cancel any ongoing sessions if payment is not made within 2 days of the unpaid session.

If you wish to cancel a session, please inform Ripple Affect 2 days prior to the booked date.

Counselling is a process managed and controlled by you. You can terminate the process at any point in time. If you have scheduled appointments then you must cancel these as per the cancellation policy above. If you have positive or negative feedback we would appreciate hearing from you so we can ensure our service is as relevant as possible to our clients.

The counsellor likewise has the right to cancel the service provided at any time. This would be rare and normally would only occur as part of a referral process to a service more relevant to your needs. If you have purchased hours in advance the outstanding amounts will be refunded to you.

Referrals

Referrals are an important part of any counselling relationship. From time to time you and yourcounsellor may decide you need help from other professionals or it may be determined that yourproblems cannot be addressed within the current counselling relationship. Any referrals made willbe made in full consultation with yourself and with full respect to your right to privacy.

Client Responsibilities

The counselling process is a relationship between client and counsellor. As part of this relationshipyou also have responsibilities.In order for your sessions to be of value it is important that you keep the following in mind:
  • Keep your counsellor informed of any relevant treatments you are receiving
  • Be as honest as possible with your counsellor
  • Respect your counsellor as a person and as someone who is assisting you
  • Discuss with your counsellor any concerns you may have about counselling
  • Commit to the sessions, actions etc that you and your counsellor decide are required

Confidentiality and Privacy

Your counsellor is required to keep all of your personal information private. It shall not be sharedwith anyone outside the organisation without your prior consent. We keep all our records in a securelocation. There are however a number of exceptions to confidentiality; these include:
  • When you provide written consent for your counsellor to disclose personal information
  • When disclosure is required for the protection of a child
  • When there is a legal requirement to disclose. For example a court order
  • To prevent a clear and imminent danger to yourself or others
Your records will be kept for a minimum of 5 years in a secure and safe location. Your records willthen be destroyed in a manner that protects your privacy.

Safety

During counselling sessions it is critical that both clients and counsellors feel safe from all types ofabuse. If at any time you or your counsellor do not feel safe you both have the right to interrupt orend the session as you see fit. In rare and extreme circumstances the police may be called.The counselling room is designed to be an area where you and your counsellor feel safe. Withoutthis feeling of safety the counselling process cannot be successful. It is everyones right to feel safeduring sessions and everyones responsibility to ensure a safe environment.If you have any concerns over safety please talk to your counsellor as a matter of urgency.

Intellectual Property

Most of the materials used as part of the counselling process are copyright. You are therefore notallowed to use or reproduce any of the materials, documentation, processes, techniques etc exceptfor your own personal use.

By filling in the below form you agree to the "Counselling Agreement".

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